FAQs

HOW CAN I CREATE AN ACCOUNT?

You are required to create an account with us prior to your first purchase. Simply click "Log In" on the top right hand corner of the menu and register an account with us.



CAN YOU SEND ME the MSDS of YOUR PRODUCTS?

Yes, the MSDS for all our adhesives is available after your purchase upon request. Please email to support@kolybellash.com for inquiry.



WHERE ARE YOUR PRODUCTS MADE?

We are located at Korea.

Our lashes made from Korea,Vietnam, China.Your order will be shipped randomly in warehouses in these three countries.




WHERE DO I LOCATE THE INGREDIENTS FOR MY LIQUID?

Please contact support@kolybellash.com and a representative would be happy to assist with providing an MSDS for reference!



IS KOLYBEL CRUELTY-FREE?

KOLYBEL does not test on animals or ask others to do so on our behalf, except when required by law where it would be completed on the raw ingredients by manufacturers.



ORDER CANCELLATIONS

Please note all order adjustments, edits, and cancellations need to be made before 12:00 noon the following business day. After this time period the order will go out as is.